How to work at home as a virtual customer service rep

Evan R. Massey-Stone
PajamaCash Staff Writer

An exciting and thriving pajamacash job is handling customer service calls from your home. Nearly 300,000 Americans now work in their homes doing customer service, according to the research group IDC. That's triple the number of just 4 years ago. Technology is the driving force behind this growth, as incoming calls to companies can now be routed to a worker's home, where he/she is standing by to offer assistance. You can expect to earn $8-$15 per hour. Generally, no experience is required, and you will receive training and scripts from your employer, making it ideal for stay-at-home moms (and work-at-home dads), disabled workers, or anyone who just want to earn a little extra cash.

Among the skills you are expected to have are: A pleasant phone voice and good customer service skills. You’ll also need to be disciplined and treat the hours and responsibilities of your home-based job exactly as you would a traditional job with a boss within earshot.

Besides this, you will need high-speed Internet access (no dialup modems!), a good computer, a landline (no mobile or VOIP) and a quiet place to work. Crying babies or barking dogs are definite no-nos.

A great way to get started is during a busy season, like Christmas, when companies are adding seasonal staff. You’ll have to pass a job interview, probably over the phone, so treat the interview as you would a customer.

There are a number of agencies and websites that specialize in providing “Virtual Call Center” staff. A search in Google will bring up dozens, but most are scams or affiliate sites trying to misdirect you toward another, paying online business. Here are a few options for getting started, but be careful: There are a lot of scams out there. If they are a legitimate agency, then they will not ask for any money up front, though if they refuse to pay you for your training that does not make them a scam.

Still sound good? Here are a few to investigate:

Alpine Access:

NTI:  (specializes in jobs for Americans with disabilities)

Live Ops: (click, “become an agent”)

VIP Desk:

Willow CSN:


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